At Brilliance, we are dedicated to delivering premium digital products to enhance your spa business and wellness journey. To ensure transparency, we have outlined the following Refund and Returns Policy for our customers.

1. Digital Product Nature
All products available on Brilliance, including our Spa Business Tools (such as the Client Intake & Consent Forms Bundle and Luxury Spa Service Menu Template Pack), Spa Treatments & Skin Therapy resources (such as the Hot Stone & Deep Tissue Massage Course and Skin Rejuvenation Facial Protocols), and Wellness & Lifestyle Guides (such as the Mindfulness Audio & Relaxation Library and Self-Care and Spa Ritual Planner), are digital downloads. Once purchased, these products are instantly accessible and, as such, are non-returnable.

2. No Refunds for Digital Products
Due to the immediate accessibility and non-returnable nature of digital products, we do not offer refunds or exchanges once a purchase is completed. We strongly recommend reviewing the product descriptions, features, and compatibility requirements carefully before making a purchase to ensure the product meets your needs.

3. Exceptions for Technical Issues
We strive to ensure all digital products are delivered in perfect working condition. In the rare event of a technical issue (e.g., a corrupted file or inability to download), we may provide a replacement file or alternative access, provided the issue is reported within 7 days of purchase and proof of purchase is available.

4. Policy Updates
Brilliance reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

Thank you for choosing Brilliance to support your spa and wellness needs. We’re confident that our products will exceed your expectations!